Hardwired fixtures such as pendants, chandeliers, sconces and flush mounts should be installed by a licensed electrician. Installation typically takes 30 to 60 minutes. Plug-in lamps and plug-in sconces require no wiring and can be used straight out of the box. Each product page states which type the fixture is.

Items can be returned within 30 days of delivery, provided they have not been permanently installed and are in their original condition and packaging. Return shipping on a change of mind return is paid by the customer. No restocking fee applies. Full details are set out in our refund policy.

Report any damage within 7 days of delivery by email, including your order number and photographs of the item and the outer packaging. We will send a replacement or issue a full refund at no cost to you. Keep the packaging until the claim is resolved, as the carrier may require it for inspection.

Every fixture is covered for 1 year from the date of delivery against manufacturing defects, including wiring, sockets and premature finish failure. The warranty does not cover damage caused by installation, consumable items such as bulbs, or normal wear over time.

Yes. Send us a photograph of the room, the ceiling height and a note on how the space is used, and we will suggest two or three fixtures that fit the space. If nothing in our range is a good match, we will say so.