Refund policy
Refund and Return Policy
Last updated: August 18, 2026
At HAALEM we want you to be satisfied with your purchase. If something isn't right, you can return it within 30 days.
Return window
You have 30 days from the date you receive your order to request a return.
Items must be:
- Unused and in their original condition
- Returned with the original packaging, tags, manuals and all accessories
- Free of installation marks, scratches or wiring modifications
Fixtures that have been permanently installed, hardwired or modified cannot be returned unless they are defective.
Return costs
| Reason for return | Who pays return shipping |
|---|---|
| Defective, damaged in transit, or wrong item sent | We do. Free of charge, prepaid label provided |
| Change of mind | You do. Original shipping costs are not refunded |
Restocking fee: $0. We do not charge restocking fees on any return.
How to return an item
- Contact us. Email info@haalem.com with your order number, the item you want to return, and the reason. Photographs are required for damaged or defective items.
- Wait for authorization. We will reply within 1 business day with a return authorization and the return address. Returns sent without authorization cannot be processed.
- Pack the item. Repack it securely in its original packaging with all accessories and documentation.
- Ship it back. Use the instructions in your return authorization email. Keep your tracking number until the refund is complete.
Returns must be postmarked within 14 days of receiving your return authorization.
Refunds
Once your return arrives, we inspect it within 2 business days and email you the outcome.
Approved refunds are issued to your original payment method within 5 business days of approval. Depending on your bank or card issuer, it can take a further 3–10 business days to appear on your statement.
Refunds cover the price of the returned item. Original shipping costs are not refunded on change-of-mind returns, since shipping was already provided free of charge.
If a return does not meet the conditions above, we will contact you before taking any action. You can choose to have the item returned to you at your cost, or accept a partial refund.
Damaged or defective items
Inspect your order on arrival. If an item arrives damaged or is defective, email info@haalem.com within 7 days of delivery with your order number and photographs of the item and the outer packaging.
We will send a replacement or issue a full refund, at your choice, at no cost to you. Keep the packaging until the claim is resolved, as the carrier may require it for inspection.
Exchanges
To exchange an item for a different size, finish or product, email info@haalem.com with your order number. The fastest method is to return the original item for a refund and place a new order, so your replacement is not delayed while the return is in transit.
Cancellations
Orders can be cancelled at no charge before they enter processing. Email info@haalem.com as soon as possible with your order number.
Once an order has shipped it cannot be cancelled, but you can return it under this policy.
Non-returnable items
- Light bulbs that have been used or removed from sealed packaging
- Custom, made-to-order or personalized items
- Gift cards
- Items marked as final sale on the product page
Any non-returnable item is clearly marked as such on its product page before purchase.
Late or missing refunds
If you have not received your refund within 10 business days of our approval email, check with your bank or card issuer first, as processing times vary. If it still has not arrived, contact us at info@haalem.com and we will trace it.
Shipping
For delivery times, carriers and tracking, see our Shipping Policy.
Contact
Address:
HAALEM
112 Capitol Trail Suite A
Newark, DE 19711
United States
EIN: 35-2952225
Email: info@haalem.com
Phone: +1 (302) 580-8351
Customer service hours: Monday–Friday, 9:00 AM – 5:00 PM ET
We aim to respond within 1 business day.