Billing Terms and Conditions

Last updated: August 18, 2026

This document outlines the payment and billing practices for HAALEM.

1. Accepted payment methods

We offer a range of secure payment options. We accept:

• Credit and debit cards: Visa, Mastercard, American Express, Discover and Diners Club
• Digital wallets: Apple Pay, Google Pay and Shop Pay
• Bank transfer for bulk or trade orders only. Contact us for details.

2. Pricing and currency

All prices on this website are displayed and charged in US Dollars (USD).

Prices are subject to change without notice. Any applicable sales tax and shipping fees are calculated and displayed at checkout before you complete your order.

The price you see at checkout is the total amount you pay. There are no additional customs charges, import duties or brokerage fees for orders within the United States.

3. Payment processing

• Payment must be completed at the time of purchase.
• Orders are not processed or shipped until full payment has been received.
• If a payment is declined or fails, the order will not be confirmed or fulfilled.

Your card is charged at the time you place your order, not at the time of shipment.

4. Billing descriptor

Charges from this store appear on your bank or card statement as HAALEM.

If you see a charge you do not recognize, contact us before disputing it with your bank. We can identify the order and resolve it faster than a formal dispute.

5. Secure payment processing

This website uses SSL encryption and trusted third-party payment gateways to process all transactions. We do not store or have access to your full card details at any point.

6. Order confirmation

You will receive an order confirmation by email immediately after your payment is authorized. This confirmation is not an acceptance of your order. We reserve the right to cancel an order and issue a full refund before shipment, for example in the case of a pricing error, stock unavailability or suspected fraud.

7. Refunds and chargebacks

Refunds are handled in accordance with our Refund policy. Approved refunds are issued to the original payment method.

If you experience any billing or payment issue, contact us first at info@haalem.com so we can resolve it. Most issues are settled within one business day.

Unauthorized or unjustified chargebacks will be investigated and disputed where appropriate, using order records, tracking data and delivery confirmation.

8. Fraud prevention

We reserve the right to cancel, hold or delay any order suspected of fraud or unauthorized activity. For high-value transactions we may request additional identity verification to protect both our customers and our business.

Where an order is cancelled for this reason, any amount charged is refunded in full.

9. Contact

Address:
HAALEM
112 Capitol Trail Suite A
Newark, DE 19711
United States

EIN: 35-2952225
Email: info@haalem.com
Phone: +1 (302) 580-8351

Customer service hours: Monday–Friday, 9:00 AM – 5:00 PM ET
We aim to respond within 1 business day.