Shipping policy
Shipping Policy
Last updated: August 18, 2026
HAALEM ships to addresses within the United States only. We do not currently ship internationally.
Free shipping
All orders within the United States ship free. There is no minimum order value.
Order processing
Orders are processed Monday through Friday, excluding US federal holidays. Orders placed after 5:00 PM ET are processed the next business day.
| Stage | Time |
|---|---|
| Processing time | 2–3 business days |
| Transit time | 5–8 business days |
| Estimated delivery | 7–11 business days |
Estimated delivery time is counted in business days from the moment your order is placed, and excludes weekends and holidays. Delivery estimates are not guaranteed delivery dates.
Some items ship from a partner warehouse outside the United States. These orders may fall at the longer end of the estimate above. Any applicable import duties are paid by us and are never charged to you on delivery.
Carriers
Orders are delivered by USPS, UPS or FedEx. The carrier is selected per order based on destination, size and weight, and is shown on your tracking confirmation.
Delivery areas and exceptions
We deliver to all 50 states, Washington DC, PO boxes and APO/FPO/DPO addresses.
- Orders to Alaska, Hawaii and US territories may take an additional 3–5 business days.
- Deliveries to APO/FPO/DPO addresses are handed to USPS, and delivery times beyond that point are outside our control.
Tracking your order
You will receive a shipping confirmation email with a tracking number once your order leaves our facility. Tracking information can take up to 48 hours to become active after you receive it.
If you have not received a shipping confirmation within 5 business days of ordering, contact us at info@haalem.com.
Address accuracy
Please check your shipping address carefully at checkout. We cannot change an address once an order has been processed.
Orders returned to us because of an incorrect or incomplete address will be refunded minus the actual outbound shipping cost, or reshipped once you provide a corrected address and pay the reshipment cost.
Lost, delayed or undelivered packages
- No tracking movement for 7 business days: contact us and we will open an investigation with the carrier.
- Claims for lost packages must be submitted within 30 days of the shipping confirmation date. Once a package is confirmed lost, we will send a replacement or issue a full refund, at your choice.
- Marked delivered but not received: check with neighbours and your building first. If it does not turn up within 3 business days, contact us and we will file a carrier claim.
Damaged deliveries
Inspect your order on arrival. If an item arrives damaged, email info@haalem.com within 7 days of delivery with your order number and photographs of the damage and the outer packaging.
We will send a replacement or issue a full refund at no cost to you. Do not discard the packaging until the claim is resolved, as the carrier may require it.
Multiple shipments
Orders containing several items may arrive in separate shipments at no extra cost. Each shipment has its own tracking number.
Cancellations
Orders can be cancelled at no charge before they enter processing. Email info@haalem.com as soon as possible with your order number. Once an order has shipped, our Refund Policy applies.
Taxes and duties
Sales tax is calculated and displayed at checkout where applicable. There are no customs charges, import duties or brokerage fees for orders within the United States.
Returns
For returns and refunds, see our Refund Policy.
Contact
Address:
HAALEM
112 Capitol Trail Suite A
Newark, DE 19711
United States
EIN: 35-2952225
Email: info@haalem.com
Phone: +1 (302) 580-8351
Customer service hours: Monday–Friday, 9:00 AM – 5:00 PM ET
We aim to respond within 1 business day.